Refund policy

Return & Refund Policy

We want you to feel confident trying HYDR8° Sole Repair Cream.

30-Day Satisfaction Guarantee
If HYDR8° doesn't work for you, contact us within 30 days of your purchase date for a full refund or store credit — even if the bottle has been opened and used. We only ask that you've given it a fair try (at least 2 weeks of consistent use is recommended before results appear).

How to request a return or refund
Email us at info@stephanieguignard.com with your order number and we'll take care of the rest — no need to ship the product back unless we ask you to.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo, and we'll send a replacement or issue a full refund right away.

Questions?
Reach us anytime at info@stephanieguignard.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sdeannes@yahoo.com.